Privacy policy
GENERAL
Henley Cars Ltd t/a car360 is committed to protecting and respecting your privacy.
This policy (together with our Terms of Use and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed. Please read this carefully to understand our practices regarding your personal data and how we handle it.
For the purposes of the Data Protection Act 2018, the data controller is Henley Cars Ltd t/a car360, Unit 1 & 2 Key Point, Keys Park Road, Hednesford, Cannock, Staffordshire WS12 2FN.
INFORMATION WE COLLECT FROM YOU
We may collect and process the following data:
Information you give us
This includes information provided by filling in forms on www.car360.co.uk, or by corresponding with us by phone, email or otherwise. It includes data given when you register to use our site, subscribe to a service, search for a product, place an order, take part in promotions, or report a problem. Examples:
Name, address, email, phone number
Financial and payment information
Personal details such as employment or address history
Information we collect about you
Each time you visit our site we may automatically collect:
Technical data (e.g. IP address, browser type, device and OS)
Usage data (e.g. page visits, search terms, interaction behaviour)
Traffic data (e.g. referral URLs, response times, download errors)
Information from other sources
We may receive data from other websites we operate, services we provide, or from third-party partners such as analytics providers, credit reference agencies, or advertising networks.
COOKIES
Our website uses cookies to distinguish you from other users, improve your browsing experience, and enhance site performance. For more information, please refer to our Cookie Policy.
USES OF INFORMATION
We use your information to:
Fulfil our contractual obligations to you
Provide information on similar products or services
Contact you (by email/SMS) with marketing information, with your consent
Notify you about service changes
Optimise website display and functionality
We use technical and usage data to:
Monitor and improve our site performance
Maintain security and prevent fraud
Understand the effectiveness of advertising and user interest
We may combine this with other data sources for the above purposes.
DISCLOSURE OF YOUR INFORMATION
We may share your data with:
Members of our group companies
Selected partners, suppliers and sub-contractors for fulfilment, payments, analytics, hosting, finance, marketing and support
Credit reference agencies to assess creditworthiness
Finance providers where applicable
We may disclose your information:
If we sell or buy any business or assets
If Henley Cars Ltd t/a car360 or substantially all its assets are acquired
To comply with legal obligations, enforce terms, or protect rights and safety
We will not share your data with third parties for marketing without your consent.
WHERE WE STORE YOUR DATA
Your data is stored securely. Payment transactions are encrypted using SSL technology.
Some data may be transferred and stored outside the EEA by our suppliers. By providing your data, you agree to this transfer. We ensure adequate safeguards are in place.
We use strict procedures and security features to prevent unauthorised access.
DATA RETENTION
We retain data only as long as needed:
Up to 7 years if you have made a purchase or finance application
Up to 6 months if you have not
Longer if you have consented to marketing
We regularly review data and archive or delete what is no longer required.
YOUR RIGHTS
You have the right to:
Object to marketing or withdraw consent
Request correction or deletion of inaccurate data
Request data portability (in a machine-readable format)
Object to automated decision-making or profiling
To exercise your rights, contact us at: support@car360.co.uk or Henley Cars Ltd t/a car360, Unit 1 & 2 Key Point, Keys Park Road, Hednesford, Cannock, Staffordshire WS12 2FN.
ACCESS TO INFORMATION
You may request details of personal data we hold about you. This is free unless the request is unfounded, excessive or repetitive. We may charge a fee for multiple copies.
CHANGES TO THIS POLICY
Any changes will be posted here and, if appropriate, notified by email. Please check this page regularly for updates.
CONTACT
Questions, comments or requests regarding this policy are welcome and should be sent to: support@car360.co.uk or the postal address above.
COMPLAINTS
If you're not happy with how we’ve handled your data, please contact us. If you're still dissatisfied, you may contact the Information Commissioner’s Office:
ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Email: https://ico.org.uk/global/contact-us/email
Complaints: https://ico.org.uk/concerns/handling/